Strategy Prototype Production
A proven 3-step implementation process to provide a painless onboarding experience and get AI automation results fast
Audit
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What your conversational marketing strategy is about?
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How your company interacts with customers?
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How automation, Live agents & handover protocols work?
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Rules, tone of voice, scripts, response times & offers.
Customer Journey
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Research the path from an unknown user to the prospect
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Define concerns and barriers
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List success factors
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Formulate decision criteria
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Customers' problem-solving mechanisms
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Conversation design mockup
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Conversion system
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Live agent handover protocol & training
Solution
1. STRATEGY
AI Setup
Conversation design
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Intent and entity structure (up to 10,000 entities)
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Min 50 training phrases per intent for the Dialogflow agent
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Custom fulfillment scenarios.
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Non-linear, non-scripted, non-robotic conversation flow
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Customer problem solving and high-converting
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Up to 15,000 pieces of text
Integrations
2. PROTOTYPE
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Channels: Messenger, SMS, Phone, and many more.
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Apps: Calendar, CRM, Payment gateway and others.
Testing & Training
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Prototype connected to test channels to eliminate bugs
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Training AI to properly detect intents and entitiies
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Integrated with apps to make everything work properly.
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Launch
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Integration with client's communication channels and apps
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Gradual deployment starting at off-peak hours
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Stage 1 scenario for up to 50% automation
AI automation stages
Maintenance
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Stage 1 up to 50% automation basic problem-solving
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Stage 2 up to 75% automation advanced scenarios
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Stage 3 customer's barrier removing automation at 95%
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Customer sentiment monitoring & reports
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Software updates & upgrades
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Rules compliance monitoring
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AI training and optimization